Shipping and returns

For shipping and returns information please visit this page

What payment methods are accepted?

We accept all major credit cards from any country including:

Visa, Mastercard, American Express and more.
Certain Visa and Mastercard Debit cards are accepted.
We also accept Paypal.

Can I cancel or change my order?

This is only possible if your order is still processing and has not been dispatched. All order cancelations must be sent to us via e-mail quoting your name, order number and full address. We can then cancel your order and refund you. If however your order has been dispatched you will need to return the order to us at your own expense.

Can I amend my order after it has been placed?

This is only possible if your order is still processing and has not been dispatched. All order cancelations must be sent to us via e-mail quoting your name, order number and full address. We can then cancel your order and refund you. If however your order has been dispatched you will need to return the order to us at your own expense.

Once an order has been placed we are unable to amend the items and sizes in the order or the delivery address. We are also unable to add products or combine 2 orders in one. 

I have received my order but one of my items is missing, what do I do?

If there is something missing from your order please e-mail us giving us your name, your order number and what is missing and we will sort this out for you. Some products are packaged and shipped separately eg. art prints in a cardboard envelope and a mug obviously won´t fit in there.

I have received an incorrect item with my order, what do I do?

We aim to get your order right every time but we do occasionally make mistakes. If the item you received is not what you originally ordered or is faulty, please e-mail us giving us your name, order number and what you have received / the fault.

We will then either send out the correct item or issue a full refund. 

Where is my order notification?

As soon as you place an order, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder or double check you entered your email address properly. If you still haven’t received it after 24 hours please contact hello@weareminiheroes.com

Sustainability

For more information about how we are mindful of our planet, please visit this page